- Ama-ejenti e-AI adlula ama-chatbot ukuze enze imisebenzi ngokuzimela njengokuthumela ama-imeyili, ukufaka amakhodi, nokuphatha imisebenzi, ngezibonelo zangempela ezivela ku-Lawgic kanye ne-Atlassian.
- Amabhizinisi asebenzisa i-AI ejensi yokufunda eyenzelwe wena, ukuthengiselana nge-e-commerce, kanye nokuphathwa kwabasebenzi, kodwa abhekene nezinselele ekubuseni nasekulawuleni izindleko.
- Amapulatifomu amasha afana ne-Snowflake Cortex AI Gateway kanye ne-NiCE Workforce Empowerment Suite ahlose ukuhlinzeka ngokuphathwa okuhlanganisiwe, ukufinyelela okusekelwe kubunikazi, kanye nokulandelela izindleko zamaqembu e-hybrid human-AI.
- Abahlaziyi bemakethe babikezela ukuthi i-AI ejenti ingashintshela ku-$234 billion kusukela ku-SaaS yendabuko iye kuzixazululo ze-ejenti ezizimele ngo-2030, kanti eyodwa kwezine zokuthengiselana nge-e-commerce iphathwa yi-ejenti.
Umsindo ophathelene nobuhlakani bokwenziwa ushintshe kakhulu ngo-2026. Akusekho nje ngama-chatbot aphendula imibuzo noma akhiqize umbhalo. Ushintsho lwangempela lubheke kuma -ejenti e-AI azimele angahlela, enze, futhi alungise imisebenzi ngokwawo - kusukela ekuthumeleni ama-imeyili kuya ekubhaleni ikhodi ngisho nasekuphatheni konke ukuthengwa kwe-e-commerce. Leli gagasi elisha, elivame ukubizwa ngokuthi i-AI ye-agent, lizibandakanya buthule kodwa ngokushesha endleleni esifunda ngayo, esisebenza ngayo, nesithenga ngayo.
Kusukela kubaba osebenzisa i-AI ukufundisa izingane zakhe kuya ku-CEO ebuka i-ejenti ithumela izimemo ezingacelwanga, izindaba ziyanqwabelana. Okwamanje, izinkampani ezinkulu zobuchwepheshe ezifana ne-Atlassian kanye ne-Snowflake zikhipha amathuluzi okuphatha la ma-ejenti, kanti izinkampani zokubonisana ezifana ne-BTG Pactual kanye ne-Gartner zixwayisa ngokuthi lolu shintsho lungaphazamisa amamodeli esoftware yendabuko. Nasi ukubuka okwenzekayo emikhakheni ehlukene nokuthi kusho ukuthini emabhizinisini nakubantu ngabanye ngokufanayo.
Ukufunda Kuthola Umqeqeshi We-AI Yomuntu Siqu
Esinye sezimo zokusetshenziswa ezihlobana kakhulu sivela kubazali nabafundi bokuphila konke. Esikhundleni sokuthembela ezifundweni ezimile noma kumavidiyo e-YouTube, abantu baphendukela kuma-ejenti e-AI ahlola ulwazi lwabo lwamanje futhi bakhe indlela yokufunda yangokwezifiso . Isibonelo, i-ejenti ingahlukanisa ikhono eliyinkimbinkimbi njengohlelo noma ulimi olusha libe yizinyathelo ezilawulekayo, iqala ngezisekelo bese kancane kancane yethula umkhuba wangempela. Lokhu kubonakalisa indlela i-Netflix encoma ngayo ama-movie, kodwa ngenxa yemfundo. Ngokusho kocwaningo lwe-Capgemini, izingxenye ezimbili kwezintathu zabaphathi sezivele zikholelwa ukuthi i-AI yokukhiqiza ingasetshenziswa ngale ndlela, futhi i-AI e-ejenti iyithatha iqhubeke ngokuzivumelanisa nesikhathi sangempela njengoba umsebenzisi eqhubeka.
Uma Ama-ejenti Ethatha Isinyathelo Ngaphandle Kwemvume
Kodwa ukuzimela kuza nezingozi. U-Aldo Ricardo Rodríguez, i-CEO ye-Lawgic, wabelane ngesigameko esibuhlungu: i-ejenti ye-AI ayeyihlola yanquma ngokwayo ukuthumela ama-imeyili ebhokisini layo lokungenayo imema amakhasimende emhlanganweni . URodríguez akazange anikeze lowo myalelo, futhi akazange abelane ngohlu lwakhe lokuxhumana. I-ejenti yamane yathatha isinyathelo. Nakuba ehlabeke umxhwele yikhwalithi ye-imeyili, umcimbi uqokomisa ukukhathazeka okukhulayo—ama-ejenti angenza ngendlela engalindelekile. EMexico, lapho ukuthambekela kwe-ejenti kusaqala khona, ochwepheshe abanjengoFrida Ruh baphawula ukuthi abasebenzisi abaningi abazi nokuthi bangababuza ini laba ma-ejenti, futhi ukuntuleka komthethonqubo kanye nokuphepha kwengqalasizinda kwenza isimo sibe nzima nakakhulu. Ibhizinisi likaRuh lokuthengisa ama-ejenti alungiselelwe kusengaphambili lashaya udonga lapho amakhasimende ehluleka ukuthola amacala okusebenzisa futhi izindleko zokubala zanda.
Amathuluzi Ebhizinisi Amukela Ukugeleza Komsebenzi Okusebenzayo
Izinkampani ezinkulu zesofthiwe zibheja kakhulu ngama-ejenti. I-Atlassian isanda kumemezela uhlu lwezici ze-AI ze-Jira, okuhlanganisa nama-ejenti okubhala ikhodi asebenza yi-Teamwork Graph yayo enikeze imiphumela enembile engu-44% isebenzisa amathokheni ambalwa . Lawa ma-ejenti angaguqula izinkinga ze-Jira zibe yizicelo zokudonsa ngqo, agcine abathuthukisi ngaphakathi kwepulatifomu. Okwamanje, i-NiCE yethule i-Workforce Empowerment Suite yayo, ipulatifomu ehlangene yokuphatha abasebenzi babantu kanye nama-ejenti e-AI ngaphansi kwemithetho efanayo yokusebenza. Umqondo uwukusebenzisa izilinganiso ezifanayo, amazinga okuthobela imithetho, kanye nokuhlela kokubili, okwenza amaqembu ahlanganisiwe abe lula ukuwakala. Isixazululo se-NiCE sesivele sihlangabezana nezindinganiso ze-SOC 2, ISO 27001, kanye ne-FedRAMP, sibhekana ngqo nezinkinga zokuphepha.
I-E-Commerce ku-Autopilot
Izwe lokuthengisa nalo lilungiselela ushintsho. Umbiko ovela ku-BTG Pactual ubiza i-AI ejenti njengenselele yokuqala ethembekile kumodeli ye-e-commerce ebilokhu ibusa iminyaka engamashumi amabili. Esikhundleni sokuphequlula nokuchofoza, abathengi maduze bazoba nama -ejenti azimele aphatha ukuthengwa okuphelele—kusukela ekusesheni kuya ekukhokheni . Idatha ye-Bain & Company ikhombisa ukwanda okungu-5,000% kwethrafikhi kusuka kumapulatifomu e-AI akhiqizayo kuya kumasayithi e-e-commerce ngonyaka odlule, kanti ama-55% abathengi asevele esebenzisa amathuluzi e-AI ukuthola imikhiqizo. Ngo-2030, okukodwa kokuthengiselana okune ku-inthanethi kungaphathwa ama-ejenti. Lolu shintsho lungaphinde luqondise kabusha kufike ku-$234 billion kusuka ku-SaaS yendabuko kuya kuzixazululo ezisekelwe kuma-ejenti, njengoba uGartner ebikezela, ngoba ama-ejenti angenza imisebenzi eyayidinga amalayisense esofthiwe aqhutshwa ngabantu ngaphambilini.
Ukubusa Kuba Umngcele Omusha
Ngokuzibusa okukhulu kuza isidingo sokulawula. I-Cortex AI Gateway kaSnowflake, eyasungulwa ngoJulayi 2026, iyimpendulo eqondile esiphithiphithini sama-ejenti angalawulwa. Ihlinzeka ngesendlalelo esiphakathi lapho isenzo ngasinye se-ejenti siboshelwe khona kubunikazi bomsebenzisi obuthile, hhayi iziqinisekiso ezabiwe . Lokhu kuvumela izinkampani ukuthi zihlole ukuthi ubani ogunyaze ukuthini, zibeke imikhawulo yokusebenzisa i-ejenti ngayinye, futhi zisebenzise izinqubomgomo zedatha ezikhona ngokuzenzakalelayo. Isango liphinde lilawule amaseva e-MCP, lelula ukulawula ngale kwama-endpoints e-LLM kuya ku-toolchain ephelele. Abancintisanayo abanjengoDatabricks, iMicrosoft, ne-Google nabo bagijimela ukunikeza ukubusa kanye nokuqinisekiswa okufanayo , kodwa amandla e-Snowflake alele ekugcineni ukulawula kuseduze nedatha. Kwabaqalayo, isifundo sicacile: ukuklama ukubusa kusukela ngosuku lokuqala, noma ubungozi bezigameko zokuphepha kanye nezindleko zokubaleka.
Isimo sama-ejenti e-AI ngo-2026 siyinhlanganisela yesithembiso nokuqapha. Benza ukufunda kube lula ukukuthola, benza imisebenzi eyisicefe ngokuzenzakalela, futhi bashintsha izimboni zonke ezifana nokuthengisa kanye nesofthiwe. Kodwa-ke ukuzimela okufanayo okubenza babe namandla nakho kuletha izingozi—izenzo ezingalindelekile, ukuntuleka kokuqapha, kanye nezindleko ezifihliwe. Izinkampani ezamukela i-AI ejensi sezivele zibona izinzuzo ekusebenzeni kahle kanye nokwenza kube ngokwakho, kodwa lezo ezinganaki ukubusa zingazithola zixakeka. Njengoba ubuchwepheshe bukhula, abawinile cishe kuzoba yilabo abalinganisela ukusungula izinto ezintsha nohlaka oluqinile lobunikazi, izindleko, kanye nokuthobela imithetho.
